FAQ
Shopping
What Shipping Methods Are Available?
We offer a full range of shipping options from 10 Over Surf Shop. These include 24 hour and 48 Royal Mail Tracked shipping, Next Day Delivery before 1pm and Overseas shipping. We also offer a "Click & Collect" option from our outlet in Newquay, Cornwall, TR72SX.
How do I place an Order?
Placing an order is simple, add products to your cart, following instructions to checkout. Add your customer information, shipping option and pay by using a credit card, debit card, PayPal, Apple Pay, Google Pay or by Klarna.
What do I Do If I Need To Return An Order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can fill in thie return form.
https://10oversurf.com/pages/returns-form/
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Payment
What Payment Methods Are Accepted?
Payment methods include credit card, debit card, PayPal, Apple Pay or Google Pay.
Do You Ship Internationally?
Yes we ship internationally. Shipping rates can be seen at checkout.
About 10 Over Surf Shop
Is Buying On-Line Safe?
Yes it is very safe to buy online. Shopify, the platform 10 Over Surf has been built on is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify. We are very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant.
What brands does 10 Over Surf Shop stock?
10 Over Surf Shop stocks a full range of brands, including Lightning Bolt Surf Clothing, VISSLA, Sisstrevolution, Captain Fin Co, Flying Diamonds, Longboarder Magazine and more.
Do you have a phone number?
Yes, 10 Over Surf Shop has a phone number: 01637 226 336
Who owns 10 Over Surf Shop
10 Over Surf Shop (10 Over Surf Ltd) is owned by Chris Thomson. Chris started surfing in 1990 and lives in Newquay.
Where is 10 Over Surf Shop located?
10 Over Surf Shop is located in Newquay, Cornwall.
About Newquay
Where is Newquay?
Newquay, home to 10 Over Surf Shop, is located on the North Coast of Cornwall in the South West of England.
How do I get to Newquay?
Newquay is accessible by road, rail or air. You can travel by National Express coach, which drops passengers off at Newquay Bus Station.
Driving by car is easy with good road links into Newquay. The average journey time from London is 5 hours or 4 hours 20 minutes from Birmingham.
You can get a direct train to Newquay from London, Bristol, Birmingham, Yorkshire, the North East or even Scotland.
Newquay Airport is situated just north of the town and you can fly direct from Birmingham, Manchester, Edinburgh, Aberdeen or London Gatwick airports.
What is there to do in Newquay?
As well as surf, there are lots of activities to do in Newquay, including hiking (Newquay is on the South West Coast Path), playing golf, visiting Newquay Zoo or the Blue Reef Aquarium, fishing, boat trips, coasteering, kayaking, paddleboarding and more.
Where can I park in Newquay?
There are a large number of car parks in and around Newquay. Many are open 24 hours and vary in their charges. Main car parks in Newquay town centre include Tregunnel Car Park, Fore Street Car Park, Harbour Car Park, Albany Road Car Park and Tower Road Car Park. Fistral Beach has a large car park also.
Where is good to eat in Newquay?
Newquay has a great selection of places to eat, with a range of different cuisines. Popular places to eat in Newquay include Heard, RenMor, Nalu Coffee House, The Harbour Fish and Grill Restaurant, Box & Barber, Fore Street Cafe Bar, The Clover Club and Ginger & Joe.
Where can I stay in Newquay?
There are lots of different places to stay in Newquay, depending on your budget and preference of accommodation type. Hotels include the Travelodge, Premier Inn, Headland Hotel, Atlantic Hotel, Fistral Beach Hotel & Spa, Lusty Glaze Beach and Lewinnick Lodge. There are also lots of B&Bs, plus backpacker lodges, with shared accommodation for those on a budget. Newquay also has a large number of Airbnb places.
About surfing in Newquay
Where can I surf in Newquay?
Newquay has a great selection of beaches to surf at, including the famous Fistral. In town you can also surf at Towan, Great Western, Tolcarne and Lusty Glaze. North of the town is Port, Whipsiderry and then Watergate Bay. To the south of the town you will find Crantock and Holywell Bay.
When is the best time to surf in Newquay?
Newquay has numerous surf schools and instructors to help you learn. Some of these are situated right on the beach, such as Newquay Activity Centre at Fistral Beach.
Where are the best places for beginners to surf in Newquay?
This will depend on the conditions - wave size and wind - however the Town beaches of Tolcarne and Great Western are good for beginners, as they can be more sheltered, with smaller waves than Fistral.
If you do want to surf at Fistral, then try the middle of the beach, as it might be quieter than the north and south ends. Watergate Bay can also be suitable for beginners, depending on the side of the waves.
When did surfing start in Newquay?
Surfing in Newquay is first thought to have started in 1929, when people took to the waves on wooden surfboards. The popularity grew in the 1960s, with visiting surfers from Australia and California bringing fibreglass surfboards to the town.
Where is the surf capital of the UK?
Newquay has been known as the surf capital of the UK for many years. This is due to its selection of different beaches, its population of good surfers and its large number of surf shops, surf schools and surf rental businesses.
About surfing in Cornwall
How consistent is the surf in Cornwall?
The surf in Cornwall is more consistent that other parts of the UK, mainly due to its position facing the Atlantic Ocean. Even in the summer, you are more likely to find a wave here when other places in the UK are flat. There are certain beaches in Cornwall, such as Fistral or Watergate Bay that act as swell magnets, so will also be bigger than other beaches.
Can you surf in Cornwall all year round?
There is often surf in Cornwall all year round, apart from occasional flat spells, where there are no low pressure systems to generate waves, combined with a large high pressure system that blocks the swell. Read our guide to the Best Surf Spots in the Winter in Cornwall.
Which side of Cornwall is best for surfing?
Cornwall has two main coastlines - the north and south - which means that the waves can be different on both, plus the conditions can change, based on the wind direction. The north coast typically has larger waves, however if the winds are from the northerly direction, then the south coast will offer cleaner and better surf.
Why are the waves so big in Cornwall?
The waves are big in Cornwall, due to its exposure to the Atlantic swells. There are no land masses to block the swells, which travel thousands of miles across the Atlantic, generated by storms. Also there are places where the deep water meets the rocky coastline,so any swells will suddenly grew in height and produce big waves when they hit the reef or rocks.
Wavelength Magazine
When did Wavelength magazine launch?
Wavelength Magazine was launched in 1981, by John Conway and Geoff Tydeman. They chose the name based on it being their favourite from a large number of ideas they came up with.
How often is Wavelength published?
Wavelength is published as a print magazine twice a year - once in winter and once again in Summer. There is a website - wavelengthmag.com - that is updated all year round with news, features and more.
What is the subscription cost of Wavelength?
The current Wavelength subscription offer is £12.50, which is billed twice a year for two issues. This includes a free Wavelength t-shirt.
Who owns Wavelength?
Wavelength Magazine is currently owned by 10 Over Surf Ltd, the team behind Longboarder Magazine and 10 Over Surf Shop. Wavelength Magazine became a not-for-profit company in 2024.
Who started Wavelength?
Wavelength was started by John Conway and Geoff Tydeman, two friends and fellow surf photographers.
How can I contact Wavelength?
You can contact Wavelength via the contact form on the website or email hello@wavelengthmag.com
Longboarder Magazine
What is the mission of Longboarder Magazine?
The mission of Longboarder Magazine is to engage “nine-plus” enthusiasts through inclusivity, documenting innovations, inspirations and creativity through film, photography, graphics, writing, story, interviews and longboarding wisdom.
How often is Longboarder Magazine published?
Longboarder Magazine is published once a year
How can I contact Longboarder Magazine?
You can contact Longboarder Magazine about advertising, contributing, subscriptions, partnerships or becoming a stockist, using the form on the website.
Who are the contributors for Longboarder Magazine?
Contributors to Longboarder Magazine include: Sam Bleakley; Chris Thomson; Amelia Hewitson; Caleb Giddens; Cate Brown; Clara Jones; Hannah Bevan; James Moores; Jim Lucas; Luke Gartside; Mike Lay, Nathan Benham; Shannon Denny; Scott Fisher and Susan Paige.
What is the Longboarder Premium subscription?
The Longboarder Premium subscription gives you access to explore, save, connect, party, travel and support all things longboarding. It costs £4.99 ($6.00) per month and gives you benefits including exclusive discounts, access to private social groups, free access to events and unique opportunities. Also, you will be directly supporting independent surf journalism.